https://www.youtube.com/watch?v=WMjw4gpKykw
Sarah Hatter, founder of CoSupport gives the keynote at the Technori Showcase. Sarah Hatter is the founder of CoSupport, a customer support coaching, training, hiring, and writing consultancy. The CoSupport team has helped companies of all sizes learn how to respond to customers better and make the web a better place. She also produces UserConf, a thrice-yearly conference for customer support pros and product managers.
